.....I only said I hate customers

Published on April 23, 2004 By meglet In Life Journals

So I'm in the supermarket this morning and for some bizarre reason Woolworths is having an all out shelf stacking exercise at 10:30am on a SATURDAY morning. This means that boxes and packaging waste are clogging the aisles and therefore disallowing customers access to the products being so beautifully stacked on the shelves.

To get some eggs I had to lean over a small tower of empty boxes. My first attempt at retreiving a dozen cackleberries failed so I moved aside the boxes and say to the BOY stacking the egg shelves (who was blind - how else could you avoid seeing me reaching for eggs?) ..."could you remove these boxes please?" and he says "I'm nearly finished."

I'm nearly finished??

I say "...oh...terribly sorry for interrupting you - don't mind me I'm just the customer." He IGNORES me (turns out he wasn't blind either) as I walk away, I hear him say....."I hate customers."

I hate customers??

I then say to him "....excuse me - I heard you and I think that is very rude and given your job here I think its something you just should not say when seven million of the customers you hate can HEAR YOU."

He is looking at me - clearly dumbfounded - and says "how is that rude? I didn't say it to you and I only said I hate customers...."

Is there something wrong with me? Where do these people come from? Why do I feel like I am the only one that hasn't had a lobotomy?

Needless to say I complained to the manager - whom I think, if I know anything about anything, will manage to stop looking bored enough to tell the boy to move the boxes in future.

Comments (Page 2)

midnight75

on Jun 21, 2004

Listen, MasonM. I'm not a worker of yours, you don't be fuckin' reprimanding me like I am one. I sure feel sorry for the people who work for you, because you obviously have an arrogant 'the customer is always right' attitude. I doubt you never stand up for them, you probably always cave to the almighty customer, even if they are wrong. So you can shut the fuck up, now.

KarmaGirl

on Jun 21, 2004

[moderator hat on] calm down and keep this to a discussion only. Abuse is not tolerated [moderator hat off]

When you work in a service industry, you have to provide service. If you tick off a customer, they may no longer be a customer. You can hate customers all you want, but you should never *tell* them that you hate them. Without customers, the business is not a business. Customers are not always right. However, something as simple as giving customers access to something they want to buy is a fairly simple concept. When it gets into other, bigger issues (like a manager would handle) then there are some grey areas of what is "right" and is dependant on the business and other factors.

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